ZenWave Support

If you previously purchased ZenWave access, choose Restore Purchases on the app's purchase screen while signed in to the Apple Account used for that purchase. ZenWave checks your purchase status with Apple. If access is still missing, check your Apple subscription status and contact info@hyperlabsai.com with your app version and a description of the issue. Do not send payment card details.

Your journals, saved affirmations, preferences, and practice history are stored locally on your device. ZenWave currently does not provide an account or dedicated iCloud syncing feature. Device backups are controlled by your Apple device settings.

Your subscription is managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iOS device to view, modify, or cancel your subscription. Removing ZenWave does not cancel an active subscription.

ZenWave stores your journals, saved affirmations, preferences, and practice history locally on your device and does not send them to a developer-operated server. The current app does not require an account or Sign in with Apple and does not include advertising networks, third-party analytics SDKs, or tracking tools. Device backups and any diagnostics you choose to share through Apple are governed by Apple's settings and privacy practices.

Try closing and reopening the app. If the issue persists, ensure you have the latest version installed from the App Store, or contact us for further assistance. Include your app version, device model, and a description of the issue. Please do not include sensitive journal content or personal information that is unnecessary for support.